Laughing all the Way to Work

APRIL 17, 2010

If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca

Environment 100

Environment Time Zones IAAP International 100

Laughing all the Way to Work

JANUARY 10, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 28, 2010

CountryCode.org is a comprehensive guide to make phone calls from anywhere to any country in the world. Admin in the Spotlight: Interview with Lynn Holgat. Hello Patricia, You have some great resources at [link] Given your interest in country codes, I wanted to make you aware of my site, [link] for possible inclusion as well.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

They said it works with most phone services. Admin in the Spotlight: Interview with Lynn Holgat. I have never used this escape route, but was reminded about it at a webinar I participated in recently and will keep these instructions close at hand. Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

MAY 9, 2010

I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Knowing assistants and having a working relationship with them is very important and can make the difference when you need to set up a meeting or if your boss needs to have a quick phone call with their boss. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

NOVEMBER 10, 2008

© Copyright Patricia Robb 2010 10 November, 2008 We have a winner! Admin in the Spotlight: Interview with Lynn Holgat. ► June (3) ► May (7) ► April (4) ► March (5) ► February (7) ► January (8) ▼ 2008 (215) ► December (3) ▼ November (6) Can you afford not to take a vacation?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 9, 2008

© Copyright Patricia Robb 2010 9 November, 2008 Contest! Admin in the Spotlight: Interview with Lynn Holgat. ► June (3) ► May (7) ► April (4) ► March (5) ► February (7) ► January (8) ▼ 2008 (215) ► December (3) ▼ November (6) Can you afford not to take a vacation?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 16, 2010

Check: Are phone calls planned? For each one, write down what you hope to accomplish with the phone call to help you stay focused. It automatically updates when I use an office product, and I can manually enter stop/start times for phone calls, meetings, face to faces, etc. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 International 100

Service Untitled

FEBRUARY 17, 2011

Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. “I was on the phone with one of our long-time customers, and suddenly she was unable to respond to my questions. Good service valued over good food?

Customer Service 40

Customer Service Medical Phones Restaurants 40

Laughing all the Way to Work

DECEMBER 17, 2008

© Copyright Patricia Robb 2010 17 December, 2008 Anyone can be an Administrative Assistant, right? Be professional on the phone and greet people who come calling, but not everyone needs to get in to see the boss. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© 5, 2010 at 12 p.m.

Time Zones 100

Time Zones Filing IAAP 2008 100

Laughing all the Way to Work

JULY 9, 2010

Did I phone to get my electricity turned on? Admin in the Spotlight: Interview with Lynn Holgat. The meetings were stress free and I was able to depend on my checklists and templates. Now I am on holidays and preparing for a big move to a new home. You can be sure I have checklists for that as well. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

MAY 10, 2009

Of course before I recommend anything I try it out so I picked up the phone and it asked me what I was looking for and what city and province. I chose details and was given the street address and phone number and I still had the option of having my call put through to the store number. You can use google to get similar information.

Google 100

Google Time Zones IAAP International 100

Laughing all the Way to Work

DECEMBER 19, 2009

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. Admin in the Spotlight: Interview with Lynn Holgat. 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

APRIL 5, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? Introducing Goo.

Time Zones 100

Time Zones IAAP Meeting Minutes Administrative Professionals 100

Laughing all the Way to Work

MARCH 20, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ▼ March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

APRIL 22, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? . 411 Look Up 411.ca

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 23, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

NOVEMBER 1, 2008

© Copyright Patricia Robb 2010 1 November, 2008 Its Lonely in the Corner Office. I can interact where I am now, but I have to get up and go if I want to speak with someone and then when I get there I may find they are busy or on the phone so I have wasted my time. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? That's not my job!

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

OCTOBER 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 22, 2008

© Copyright Patricia Robb 2010 22 November, 2008 I got an e-slap on the wrist - Ouch! An e-mail like the one I received would have been better delivered face to face or by phone in order to get the tone of what the person was trying to communicate. I stop the flow and pick up the phone. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP International 2008 100

Laughing all the Way to Work

JANUARY 19, 2009

The cure: always answer the phone professionally - this way youre never caught off-guard. I agree that we should always answer the phone professionally, but if it is a co-worker calling, it seems silly to say "Patricia Robb speaking, Executive Assistant to the CEO, may I help you?" Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

MARCH 29, 2009

If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking. HA HA, not funny Be very careful about using humour in an interview. They are interested, now what? the next day!

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If it is an external meeting, but local, enter location of meeting in calendar, provide your boss with address and directions, contact phone number, taxi chit. Admin in the Spotlight: Interview with Lynn Holgat. Do you need to book it or were you provided with location. Enter it in calendar. Oh where or where is my password?

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 1, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ▼ July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 14, 2008

© Copyright Patricia Robb 2010 14 October, 2008 October 15th, Blog Action Day: Poverty I am participating in Blog Action Day and the theme this year is Poverty. Admin in the Spotlight: Interview with Lynn Holgat. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 27, 2008

© Copyright Patricia Robb 2010 27 November, 2008 Can you afford not to take a vacation? I am not taking a wireless phone with me and I am not going to talk about work with my friends where I am visiting. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© I cant wait! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 19, 2009

The last online course I took was under $70 and was interactive using both the computer and a speaker phone for audio. Admin in the Spotlight: Interview with Lynn Holgat. I have found them to be really helpful. They can be contacted at: Louis@lastminutetraining.ca Let your fingers do the walking: Quick keyboard sh. 411 Look Up 411.ca

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. September 19, 2008 Patricia Robb said. September 20, 2008 Anonymoussaid. Lets enjoy our day together.©

Time Zones 100

Time Zones 2008 IAAP Calendars 100

Laughing all the Way to Work

OCTOBER 4, 2008

© Copyright Patricia Robb 2010 4 October, 2008 Kings and Queens of the Office A friend was telling me about an Executive Assistant who has taken on a superior attitude at work and seems to think she is the Queen, looking down her nose on all her subjects, the other assistants. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 22, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Business Writing Guidelines for 2008 C or cc or copy? Let your fingers do the walking: Quick keyboard sh. Oh where or where is my password? ► July (4) Guest Blog by Alexis Bonari: 10 Easy Ways to Check. ► March (2) Admin Buddies Are you prepared? 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

© Copyright Patricia Robb 2010 29 September, 2008 Cystic Fibrosis Hello Readers, My great nephew Owen has recently been diagnosed with Cystic Fibrosis. Admin in the Spotlight: Interview with Lynn Holgat. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones 100

Time Zones IAAP Meeting Minutes International 100