Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. When I booked tickets on my recent trip to Birmingham, it was becoming evident that I would not receive my tickets before I left on holidays.

Fax 100

Fax Time Zones IAAP 2009 100

Service Untitled

FEBRUARY 16, 2011

The American Customer Satisfaction Index (ACSI) shows customer satisfaction dropping to a level on par with the recession of 2008. This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. photo credit: ernop.

Salary 40

Salary 2008 Expenses Medical 40

Service Untitled

FEBRUARY 15, 2011

The American Customer Satisfaction Index (ACSI) shows customer satisfaction dropping to a level on par with the recession of 2008. This cuts down on the overhead; no more expensive medical or life insurance coverage required, pensions, paid holidays or high salaries. photo credit: ernop.

Salary 40

Salary 2008 Customer Service Expenses 40