Loosely Speaking
OCTOBER 18, 2008
Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs On the needles October 2008 Saturday, October 18, 2008 at 10:04 am // By: ktcosmos // Category: Knitting Frenetic. I’m looking for a VA who knows Daylite well and who is great with customer service. That describes my recent approach to handcrafts.
The Small Business Blog
NOVEMBER 4, 2008
FPB warns that removing ‘green’ fuel tax incentive will further alienate small firms : The FPB is questioning the Government’s commitment to helping small firms switch to environmentally friendly fuels, following an announcement in the 2008 Budget that it is to remove a tax incentive for investing in ‘green’ biofuels.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Service Untitled
FEBRUARY 17, 2011
On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone.
Service Untitled
DECEMBER 1, 2010
Taylor would reward employees who came upon Enterprise customers and assist them with changing a flat tire or calling for help in the case of a breakdown; exceeding customer expectations was his mantra. Today, more than 50 years later, Enterprise still leads the way in exceptional customer service. Reward hard work.
Make or Break Moments
JANUARY 7, 2010
Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory.
Make or Break Moments
JUNE 1, 2010
How can we ever hope to build relationships with our customers if our front-line employees shower them with a full dose of indifference? Steve goes on to say: In one survey, 68 percent of customers said they quit doing business with a company because of perceived indifference towards them as customers.
Make or Break Moments
JANUARY 20, 2010
We need to do the same thing with our customers. Of course that means we have to engage them in conversation – exit interviews – follow up surveys or phone calls to ask about the service and experience and then listen for patterns. Customer complaints are another great place to look for patterns.
Expert insights. Personalized for you.
100 
Let's personalize your content