Make or Break Moments

JULY 16, 2010

Here are the top ten winners: Change Forge Customers Rock Get Satisfaction Service with a Purpose Customer Service and More The Social Customer Manifesto Whos Your Gladys Dennis Snow’s Blog Amazing Service Guy Blog Customer Service en Visit Awarding the Web for the complete list of winners.

Customer Service 100

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Make or Break Moments

AUGUST 3, 2010

Posted by Deborah Chaddock Brown on August 3, 2010 under Customer Moments | Be the First to Comment This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE… Scott Ginsberg Customers are _ Michele Messina Long are an opportunity to be of service.

Customer Service 100

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Make or Break Moments

MARCH 9, 2010

They address their customers by their military title. They have created a company that puts the specific needs of their customers first. I was especially intrigued by what the article refers to it as their Secret Sauce.

Customer Service 100

Customer Service 2010 2009 Attire 100

Make or Break Moments

MAY 24, 2010

If we communicate effectively, train appropriately, encourage and praise regularly it helps them do right for the customer. This will gratify some people and astonish the rest. – Mark Twain Mr. Twain had it right. Absolutely. They want it right the first time and if we mess us – they want us to make it right.

Customer Service 100

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Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

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Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

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Make or Break Moments

APRIL 14, 2010

I put the question out there: “Has there been a time when you hated your customer – if so, what did you do to overcome the situation? &# Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog.

Customer Service 100

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Make or Break Moments

APRIL 20, 2010

You should. In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle.

Social Media 100

Social Media Customer Service 2010 2009 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?

Customer Service 100

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Make or Break Moments

APRIL 19, 2010

If we just think about how we’d like to be treated as a new customer, as a returning customer and even as a customer with a question/complaint/concern – then I think we’ll be able to understand what our customers want. Is it because it sounds so mushy? It is difficult to measure?

Customer Service 100

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Make or Break Moments

APRIL 15, 2010

As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JANUARY 19, 2010

I have to confess. I don’t like Starbucks coffee – too acidic, but I do love their frappuccinos. But the budget just can’t handle the cost and my waistline can’t afford the calories.

Gifts 100

Gifts Customer Service 2009 2008 100

Make or Break Moments

JULY 20, 2010

It is also true with our customers. If we put them first in all we do – the customer service experience improves. Word circulates that your business is the customer-friendly business. You often have to put their needs ahead of yours.

Customer Service 100

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Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 18, 2010

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Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 14, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 2, 2010

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

Glenn Ross at All Business published a post called How to Lose Customers and Fail at Business which consists of a 20 question true/false quiz. But it isn’t easy. I’ll let you in on a little secret – the correct answer should be FALSE.

Customer Service 100

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Make or Break Moments

JUNE 12, 2010

In almost EVERY instance – the discussions weren’t conversations, they were links to articles, sales pitches for training sessions, products and webinars. His question: Does Social Media Weaken Relationships ? All one way “look at me and buy from me&# posts. Not surprizing – there weren’t any comments.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MARCH 17, 2010

Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 3, 2010

It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. “Sure it looks pretty but it is amazing how quickly it turns ugly.&# It is so true.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 17, 2010

Emily Kelly had this to say about how she uses some old fashion methods to connect with her customers: Emily Kelly • I firmly believe in the power of “paying it forward&# , giving others genuine compliments and sowing affirmation as a regular practice. A thank you letter? A birthday message?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business. Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 14, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

UPS 100

UPS Customer Service 2009 2008 100

Make or Break Moments

AUGUST 7, 2010

I first learned about Treasure your Customer Day from Entrepreneur magazine in 2006. But it certainly didn’t start there.

Customer Service 100

Customer Service 2005 2009 2008 100

Make or Break Moments

JANUARY 27, 2010

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2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

MARCH 22, 2010

Posted by Deborah Chaddock Brown on March 22, 2010 under Customer Moments , Expectations , Resolving Conflict | Be the First to Comment “Experience is what you get when you didn’t get what you wanted.&# That quote comes from Randy Pausch and his book The Last Lecture.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Get Human is a website that offers a listing of companies and their customer service numbers and the shortcut secrets to help you connect with a real person.

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. What the customer wanted was irrelevant.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

Not a problem, I was entertained by the two sales associates talking to each other about how the one’s boyfriend refuses to change diapers and wants her to start potty training her 12 month old. The jewelry is fun and flirty and affordable.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

APRIL 30, 2010

There are many uses for participating in social media, but for me – the best benefit is the ability to connect with our customers – or our potential customers. In some cases we have gotten quite good but are we focused?

Social Media 100

Social Media Customer Service 2009 2010 100

Make or Break Moments

JANUARY 1, 2010

And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

JULY 28, 2010

The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 11, 2010

Past Ego to Reach CustomersMake it Easy for Customers To Find You12 Customer Service LessonsEffective Communication Builds Customer RelationshipsUSAA Customer-First Approach to BusinessCustomers Look for PersonalizationCreate a Visual for Your [.] » makeorbreakmoments.com said, [.]

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 training , what skill is most needed by virtual assistant , www.virtual-2010.com So let’s do BOTH!!

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2010 Training Skills Social Media 100