Service Untitled
OCTOBER 8, 2010
Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Ford also claims the change of ownership within the warranty period makes it difficult to reach the next owner.
Service Untitled
APRIL 30, 2009
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Service Untitled
APRIL 2, 2010
With more than 14,000 square feet, the new store features direct views to each department, more visible department signs and at center stage, a brightly displayed presentation of cosmetics designed to appeal to female customers. Introducing the Service Untitled Team When I started Service Untitled back in April 2006, I.
Service Untitled
SEPTEMBER 13, 2010
Customer Experience Management should be the voice of the customer, and senior management have to be present and listen to what the front lines find as worrisome or what specific issues need to be addressed. Customer feedback and daily reinforcement can keep the competitive edge.
Service Untitled
MAY 26, 2010
A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. Biggby Bob embodies these statements in both his presentations and his social media persona. Want to meet Biggby Bob?
Service Untitled
FEBRUARY 12, 2010
Instead of ever saying no, a business should always be able to present options or alternatives, but in order to encourage employees to perform in such positive ways as the above examples, the company has to empower employees and coach them in positive ways.
Service Untitled
SEPTEMBER 23, 2010
Especially interesting to readers are customer comments and suggestions, and here presents the opportunity to create customer loyalty. Newsletters can give business tips, helpful hints, and remind customers of products and services. How did your company accept suggestions, and what did you do to improve your services?
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