2006 Etiquette Management Presentation 
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SEPTEMBER 13, 2010
a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.
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APRIL 30, 2009
Share your short and long term strategies with your employees and let them know what the management team is working on. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient.
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MAY 26, 2010
A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. Biggby Bob embodies these statements in both his presentations and his social media persona. Want to meet Biggby Bob?
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OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. photo credit: ugoon Possibly Related Posts: How social media affects customer service Social media is everywhere.
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FEBRUARY 12, 2010
Absolutely, but the customer was so satisfied she made a point to congratulate the store manager about the excellent and helpful store employee. Then the employee returns to stocking the shelves. Did the employee go beyond his job of stocking shelves? In a local hair salon, a regular client was in the middle of a hair highlighting.
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JUNE 14, 2010
We need to nurture different opinions, respect each others points of view and have open communications where people are not afraid to present their opinions. Customers want their problems fixed now and they dont want to hear “I cant do anything and you will need to speak to my manager&#.
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SEPTEMBER 24, 2010
Americans are known to be litigious; would have allowing the customers to stay in the store present a future law suit for the company? Could it be the Starbucks store manager deemed the store without power to be a much more dangerous place for customers than in the street seeking safer shelter?
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