Service Untitled
MARCH 29, 2011
The economy leaves customer service budgets strained, and more than one company has trimmed their services back, but according to the Institute of Customer Service, chief executive Jo Causon, quality service is even more important in times like this. So how has Pasley done since the economic crunch?
Service Untitled
SEPTEMBER 9, 2010
Service Untitled The blog about customer service and the customer service experience. The pleasant voice on the Zappos end assured her that she could return the dress, and there would be no delivery or return charges; just that the customer would have to “touch&# the box to return it. There are no.
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The Small Business Blog
AUGUST 8, 2010
They all have to do their part by providing excellent customer service. Without exception, all of your staff need an in-depth knowledge of the product or service that you provide. Explaining it to potential customers should become second nature to them. Everyone in a small business is part of the selling team.
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock! It has to ROCK.
The Small Business Blog
MARCH 9, 2010
Recognize that customers/clients want to do business with a company they can trust; when trust is at the core of a company, it is easy to recognize. For continuous improvement of a company, the leader of an organization must be willing to open up to ideas for betterment. You can follow any responses to this entry through the RSS 2.0
The Small Business Blog
NOVEMBER 8, 2009
For speech and presentation skills, there are quite a number of individuals in organizations like Toastmasters and the Rotary club that are looking to increase their teaching and leadership skills. Sometimes you can get them for free, other times it is vastly cheaper than what you would get with a professional organization.
Service Untitled
SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?
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