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‘Social listening’ can help businesses become more effective

Service Untitled

The buzz phrase “social listening,” also known as social media monitoring, can help organizations and businesses be more effective and build stronger brand relationships. Perhaps the Dell story with the “power to do more” further explains the concept of “social listening.”

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Embrace Change for Career Success!

All Things Admin

And as much as we may resist it, without it we’d still be using rotary phones and manual typewriters. When I launched my business in 2005, my goal was to provide virtual assistance services. Change is inevitable. Change tends to get a bad rap, yet it can be a very positive thing. But to thrive , you must become a champion of change!

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Can personal customer service survive in a digital world?

Service Untitled

The fast paced world of Twitter, Facebook, and Yelp combined with the technological advances of smart phones, interactive websites, and emails enable millions of users to make better informed decisions than ever before possible. Customer service is an ongoing project of education, training, and hiring the best people for the job.

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Dymo's CardScan iPhone App Illustrates Several Key Trends

Small Business Labs

Blog powered by TypePad Member since 01/2005 « Privacy and Transparency in the Internet Age | Main | Venture Capital at Mid-Life » July 21, 2010 Dymos CardScan iPhone App Illustrates Several Key Trends We rarely do product reviews at Smallbizlabs.  One university that offers this is the University of San Francisco.

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Service with a snarl: What to look for and how to avoid it

Service Untitled

The real payoff happens when we get to the front of the line or the representative answers the phone. The real solution is a customer service representative who is well-trained and intelligent who tells an unhappy customer: “We’re sorry, and we will make this right.” How is the customer treated?

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Not all accountants are created equal (how do you choose an.

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? OnlineOffice: Overview Get the Flash Player to see this player.

2006 100
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Happy 5th Anniversary AllWrite Ink

Make or Break Moments

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. Having worked in the corporate world more than 25 years I decided to give it a go as an entrepreneur. I had experience. Words People Read.&# “Nope.