Remove 2003 Remove Case Study Remove Customer Service Remove UPS
article thumbnail

Once Upon a Time in Marketing: The Power of Storytelling

Success

According to Duarte, the classic three-part story structure is: Set up the hero—a likable, but flawed, individual—and the challenge they must face. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says. Case Studies.

2003 279