Professional Assistant Blog

OCTOBER 23, 2008

A survey conducted in Britain states that solving your problems and being most productive happens before noon. 10:04 am is actually the time that you are most productive. 4:33 pm is the least productive time of your entire work day.

2008 100

2008 Google Docs Cubicle 2007 100

Service Untitled

NOVEMBER 10, 2010

Global advantages – Different time zones can save money if only needing one shift. Depending on the products or services, call centers have to be able to adapt to their customers’ needs and forge ahead with solutions. Surveys aren’t always the best way to determine if a call center is doing a good job.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. Nine times out of ten the reason is "Other or will not disclose," which is a perfectly legitimate reason and I think people should be respected and not bothered.

Fax 100

Fax Time Zones IAAP 2009 100