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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. Transactional milestones are any events that move the customer through the purchasing experience.

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Standard Operating Procedures: Tips for Creating Business Systems | Office Organization & Office Efficiency | OfficeArrow

www.officearrow.com

Checklists ensure that all steps or actions occur, not necessarily in a specific order (though that can be part of the process), but rather just that they are completed, while a template is an established pattern - form letters, resume designs - that you can use over and over to produce the same result.

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Meetings Plus: Taking them offline

Laughing all the Way to Work

When I receive an initial request for a meeting, I use a meeting form and write down the information I need: who is requesting the meeting, what is the purpose of the meeting, where it will be held and a phone number or an e-mail address and dates that are available. 411 Look Up 411.ca

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Oh where or where is my password?

Laughing all the Way to Work

Even if you phone the bank they need your secret passcode or they wont speak to you about your account. I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. Back to the drawing board. 411 Look Up 411.ca

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The Advertising Game

Laughing all the Way to Work

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I know I am dating myself with this ad, but advertising does influence our decisions on what we purchase. September 21, 2009 Patricia Robb said. Oh, I agree. 411 Look Up 411.ca

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