article thumbnail

Time For Administrative Professionals To Stay Vigilant!

Office Dynamics

Unchecked, the effects are: increased stress, lower self-esteem and poor productivity among the abused, which in turn damage any organization’s effectiveness, stability and profitability. Some behaviors can be argued as legally actionable and some cannot. Then, you may quickly go down the rabbit hole of legal action.

article thumbnail

Don’t hold back AT&T customer service agent

Service Untitled

Stressed employees have poor self-esteem and are absent more often which leads to higher medical and legal costs. Customer service is also based on civility, and rudeness is expensive. Statistically supervisors spend one-fourth of their time dealing with either customer or employee rudeness.