What Is a Good NPS Score?
Success
JUNE 30, 2021
Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. 10% detractors subtracted from 40% promoters yields an NPS of 30. Too obvious?
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