Remove FAQ Remove Learning Remove Promotion Remove Social Media
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7 Examples of Good Customer Service to Build Customer Loyalty

Success

These self-help pages may include FAQs, instructional videos, chatbots and community assistance message boards. Whether you ask open-ended questions or only one to understand your Net Promoter Score , it provides an opportunity to learn your customers’ likes, dislikes, and unmet desires. Both options are time-consuming.

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What Is a Good NPS Score?

Success

Net promoter score—or NPS—has gained popular use across industries. Respondents answering 9 or 10 are considered promoters. Respondents answering 9 or 10 are considered promoters. Subtracting the percentage of detractors and passives from the percentage of promoters yields your NPS. And that’s it—away we go! Too obvious?

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Events on the Horizon

Productivityist

You can learn more about the event and get your tickets here , and be sure to use the promotional code VARDYGUEST to save 20% off the price. First up is Social Flow: How to Win at Social Media Without Losing Productivity , a joint effort between myself and Lorraine “Raincoaster” Murphy on Tuesday March 26th from 6–9 pm.

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7 Mighty Keys to Become a Freelance God |

Men With Pens

That means specializing by industry (such as high-tech or health care), medium (such as websites or social media), or an area of expertise (such as education or publishing). Learn how to set up, start and succeed at freelance writing with these three resources – and yes, weve personally read each one! So, who are you?

2010 40
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Imperfection is a good thing | Men With Pens

Men With Pens

Those blogs are worth their weight in gold (unless you’re the kind who learns from the School of Hard Knocks). It’s hard to learn as much from the ‘perfect’ bloggers – and their message eventually starts to sound like a string of platitudes. However, it’s not a good thing either to be sloppy.

2010 40
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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Every business owner should put all his energy into social media and making sure people like him. He buys courses in how to use social media because he thinks clients must like him. Too many want to turn this critical aspect of their business over to others, without learning even the slightest part of it.

2010 40
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Should Bloggers Charge for Posts? | Men With Pens

Men With Pens

I give them time and attention because I do learn things that I can make valuable for my situation, but I wouldn’t pay (for instance) for advice on being a professional blogger when I have no ambitions in that direction. If you have quality content and the marketing prowess to promote it, then by all means charge.

2009 40