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How to deal with angry online customers

Service Untitled

Here are a few suggestions: Always start out with a FAQ. The more answers you can provide on your website, the easier it will be for customers to understand your policies, but remember that competition is keen for online businesses, and you will want to compare your policies with your competition. Don’t make excuses.

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Full-time Freelance Writing Jobs | Men With Pens

Men With Pens

Answer the phone now and then. If you turn white and get all knee-wobbly at the thought of picking up the phone and introducing yourself to a prospective client, keep your day job. Over the holidays, my husband had paid time off and I was still typing away. You sit at a desk. It’s pretty laid back. Powered by frugal

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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

HTC Droid Eris Phone Reply Eric C ( @onviolence ) January 11, 2010 at 6:38 pm I feel like this post had two points, so I’m going to discuss the main one about “Like&# Vs. “trust&# It goes to the old truism, it isn’t what you know, it is who you know. Isn’t that what most of us do when buying services, good, etc?

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Realistic Freelancing |

Men With Pens

MCE Holiday Gift Guide—for you, for customers, and for special people on your list Reply poch November 25, 2009 at 8:13 am This is now getting to be a problem of mine as a freelancer. But when we do biz online we don’t have those clues, so just start typing or pick up the phone. Good post. Those days are better.

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Which Person Would You Talk To?

Men With Pens

Raw Food Gift Buying Guide for the Holidays Reply Rose December 2, 2009 at 12:55 pm *stifled fan-girl squeal* I hadn’t heard of Kevin Parent before James introduced me to his music, but his heartfelt lyrics and smooth sound work like an aspirin and a bubble bath after long, hard days, and he’s quickly become one of my favorites.

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