Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)
Tips From T. Marie
JANUARY 20, 2015
He talks about how for the most part, customer service departments are rewarded for frustrating customers to the point that they give up on getting satisfaction for their complaints. I realize not everyone has had this same experience with Verizon, but this isn’t about anyone else. I know this is true from personal experience.
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