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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’ve been with Verizon as my cell phone carrier for the past 11 years, even though other companies have offered me everything from a free phone to unlimited minutes over the years. I realize not everyone has had this same experience with Verizon, but this isn’t about anyone else. I know this is true from personal experience.

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Why Web Copy is More than Just Words | Men With Pens

Men With Pens

Lessons Learned from Steve Pavlina Reply Ed Gandia ( @EdGandia ) May 3, 2010 at 10:51 am Excellent post, James! And somehow I had to choose which one to buy – I have no idea of what half the technical jargon is referring to. Verizon Retreats From Plan to Offer Nexus One Service (Update2) Reply Mark W.

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