Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. What are the costs? Measuring the gains.

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Social Media Verizon Customer Service 2012 100

Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances. Delivering superior customer service is also a perception. At a local.

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Verizon Customer Service Phones Etiquette 40

Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social Customer Service. In the past year or so, Lithium had put a renewed interest into marketing and had some great successes; Sephora’s Beauty Talk is a great example of how to engage the social customer.

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Verizon Social Media Customer Service 2012 100