Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? Young Generation. How sad is that?”

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? Young Generation. How sad is that?”

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

SEPTEMBER 3, 2010

We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. The messaging might say this particular customer travels extensively.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40