Remove Etiquette Remove Reference Remove Social Media Remove Survey
article thumbnail

Service Untitled» Blog Archive » Use social CRM to improve.

Service Untitled

The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. If you’re still in the Stone.

article thumbnail

Service Untitled» Blog Archive » Use innovative ideas to convey.

Service Untitled

Good customers refer new customers, but everyone likes freebies. Of course, we can’t forget to get involved with social media as in Facebook and Twitter. Of course, Customer service procedures and social media preparation You wouldn’t jump into a swimming pool if you didn’t. At a local.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Her first strategy was to refer customers and contacts to a website, and there she introduced her knowledge base. Since Elizabeth has chosen at this time not to participate on social media sites such as Twitter or Facebook, her forum still gives her the opportunity to participate and answer questions or give suggestions.

article thumbnail

Service Untitled» Blog Archive » Exceptional Customer Service.

Service Untitled

Typically, it’s in reference to how the attitudes of company leaders determine the attitudes of that company’s staff members. Biggby Bob embodies these statements in both his presentations and his social media persona. My personal favorite lines of Biggby culture-defining statements are “B-Happy” and “Love People.”

article thumbnail

Service Untitled» Blog Archive » Patient satisfaction and customer.

Service Untitled

Become an advocate for the patient and refer the patient to helpful resources. photo credit: Seattle Municipal Archives Possibly Related Posts: Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. Do not get defensive if the patient shows anger.

article thumbnail

The Advertising Game

Laughing all the Way to Work

I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate. After the third e-mail back and forth I finally just told the person I was not interested and to please stop e-mailing me. September 21, 2009 Patricia Robb said.

Fax 100