Service Untitled

FEBRUARY 26, 2010

So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

APRIL 28, 2009

a nice gift card to a national restaurant chain). Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. If you already have their address, it might be interesting to just send it along with a handwritten thank you note. Gift cards. Offer tours. And not so well?)

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. Service expectations are going to vary from company to company. So, what can you do to determine if you are meeting your customers’ service expectations?

Customer Service 40

Customer Service Etiquette 2010 Social Media 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate.

Fax 100

Fax Time Zones IAAP 2009 100