Professional Assistant Blog

OCTOBER 23, 2008

A survey conducted in Britain states that solving your problems and being most productive happens before noon. Trying to tackle a task at 4:30 pm usually isnt a good option for most of us, since you are ready to call it quits at 5:00 pm, especially on a Friday, since your mind is already in weekend mode.

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2008 Google Docs Cubicle 2007 100

Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Customer Service Office Depot Purchasing Etiquette 40

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OCTOBER 25, 2010

A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. For the last 30 years, traditional customer service recruiting, training, Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking.

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Social Media Customer Service Etiquette 2010 40

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JUNE 30, 2010

Maximizing Social Media: Part 1 of 2 When we were kids we use to construct a “phone. Networking. Engaging customers with social media while building customer service Customer loyalty generally follows outstanding customer service. At a local. Maximizing Social Media: Part 2 of 2 To see part one of this series, click here.

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Customer Service Social Media Mentoring Etiquette 40

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JUNE 24, 2010

Additionally, we have a knowledgeable crew of product specialists that answer end user’s questions via phone or e-mail, and advise our customers on the best product to use or how to set up their products. We are pretty accessible via the phone or e-mail. Let’s also not forget about the benefits of new media in this context.

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Interviewing Customer Service 2010 Etiquette 40

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AUGUST 26, 2010

We have a global network, and one of the neat things about the organization is that for the first time in the history of the company, it is managed globally. So instead of a US service network and an international service network, since the beginning of year we have had a global service network we call World Service.

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Interviewing Customer Service Credit Card Networking 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. I understand a company would be interested in knowing why people unsubscribe so they can improve their business, but a quick voluntary survey back would have been more appropriate.

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