Laughing all the Way to Work
SEPTEMBER 17, 2010
I knew we were going to go back to that city the next year so negotiated with the hotel that if I booked the next event at their venue would they waive the cancellation fee. Negotiation As you saw above, negotiation is possible. Fortunately, they were able to waive it and we only lost our $500 deposit. It is always worth asking.
Service Untitled
OCTOBER 12, 2010
Customer service representatives who are not used to role-playing will need to get used to the heightened awareness of core issues and will actually be able to focus on skills they may have never thought of before the training session began. Focus and build skills that can handle the issues. Meet the needs and calm the angry customer.
Success
MARCH 4, 2024
In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. This includes ways to develop important social skills, whether you use them online or in person. Most people think of negotiation as an “us-versus-them” situation.
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