Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? There are no millennium managers yet.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Office Dynamics

OCTOBER 3, 2010

They had great expertise in protocol, etiquette, and how to dress, speak and act as executive assistants. Continuing, she explained there were several issue areas: Seasoned assistants (not being seasoned, but the fact that all that knowledge will retire in 5-7 years) who will replace them? There are no millennium managers yet.

Administrative Professionals 100

Administrative Professionals Retirement Training Assertiveness 100

Service Untitled

FEBRUARY 19, 2010

Tom Burello, a manager in Anderson, South Carolina, who has been with Publix for ten years praises the company as being an excellent and upbeat place to work. “The stock sharing and the retirement plan is great.&#

Customer Service 40

Customer Service Purchasing Etiquette 2010 40

Service Untitled

SEPTEMBER 3, 2010

We retired traditional call center metrics to focus on the voice of the customer – what we call “Recommend to a Friend” has become a primary metric for our customer care professional performance so is tied to their incentive pay now. So it was a real cultural shift for us.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

JULY 15, 2010

Throughout the book, the author describes what each personality can bring to customers, fellow employees and the sales staff; how they react as managers and what an owner can do to enhance everyone’s best talents. The woman was retired, on a fixed income and now had a new puppy.

Customer Service 40

Customer Service Interviewing Training Expenses 40