Remove Etiquette Remove Interviewing Remove Survey Remove Team
article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Click “read more&# to read the interview. We have a small, but mighty social media response team and have a Twitter handle. If there is anything that looks to be specific to a customer, a member from the Twitter team contacts the customer and takes the conversation offline. Answer: Through our listening posts.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

article thumbnail

Service Untitled» Blog Archive » American consumers report.

Service Untitled

Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2% Ages 45 to 54 topped the survey with the highest dissatisfaction numbers, and ages 55 to 64 had the largest percentage increase. So what does a survey like this tell us, and how can we benefit from such statistics? Of the 31.5%

article thumbnail

Service Untitled» Blog Archive » Quality vs. quantity in customer.

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team. So how was this issue addressed?

article thumbnail

Service Untitled» Blog Archive » Internal customer service counts too

Service Untitled

Each department contributes so everyone in the company feels they are on the same team. photo credit: Stipo team Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Those emails count in customer service Emails can be an important part of business.

article thumbnail

Service Untitled» Blog Archive » Shared Information for Customer.

Service Untitled

Share your short and long term strategies with your employees and let them know what the management team is working on. Consider having meetings with a couple of employees at a time where you answer questions and address concerns.