Etiquette Interviewing Policies Survey 
Service Untitled
NOVEMBER 6, 2009
Employees, and especially managers, who are too far removed from the actual issues and the actual customers are going to have a harder time coming up with effective policies and good ideas. Policy creation, personnel management, interviewing, etc. Focusing on management. This is a valid point as well.
Service Untitled
AUGUST 17, 2010
And finally, one of the basic customer service policies is to accept blame, apologize to the consumer, and correct the mistake immediately. How many passengers have waited around airport lounges extra time only to see pilots and support staff arriving late?
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Service Untitled
APRIL 8, 2010
Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Ineffective interactions will result in inconsistent policies among other customer service agents, and it is sure to create chaos.
Service Untitled
SEPTEMBER 25, 2009
If the employees are restricted by a huge number of rules, policies, or procedures (that they don’t have the power to excuse themselves from in certain situations), the customer service experience will suffer. The environment is respectable.
Service Untitled
FEBRUARY 26, 2010
So we have a few of Panera’s policies that set them apart from other restaurants, and that includes antibiotic free chicken, no trans fat, many natural ingredients and an impressive list of whole grain breads, but does that have a significant impact on customer service and the Business Week’s award?
Service Untitled
JUNE 15, 2010
Depending on the company policy, budget or protocol, definitive rewards keep employees striving towards the next level. If an employee perceives something in the company policy or required protocol when dealing with customers isn’t working, someone in management should deal with the problem before it becomes a major issue.
Service Untitled
APRIL 22, 2010
For example, in Florida insurance companies were no longer writing flood insurance policies. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that? Just yesterday flood insurance has been temporarily brought back until the end of May.
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