Etiquette Interviewing Mentoring UPS 
Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. And it ebbs and flows in the call centers so it’s up and down a little bit from that but that’s our goal. We used to do that.
Service Untitled
JUNE 30, 2010
You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner. Consider using social media the same way. Remember train, train, train.
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Service Untitled
AUGUST 27, 2010
It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management. Senior managers have to be involved, instead of just delegating training to lower-level managers. First, each company has to prepare.
Laughing all the Way to Work
MAY 10, 2009
She saw the importance of this training to help her daughter know the workings of an office from the bottom up and the office benefitted from her educational training. She was a smart kid and picked up the tasks assigned to her very quickly. I have seen admin assistants climb up the corporate ladder just that way.
On The Job
SEPTEMBER 9, 2009
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, September 9, 2009 Feelings mixed about recent college hires In the last year there has been a noticeable shift in the mood regarding recent college graduates. Thanks for your comments.
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