Customer Service Etiquette Interviewing Mentoring 
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JUNE 30, 2010
Service Untitled The blog about customer service and the customer service experience. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way. Remember train, train, train. At a local.
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FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. ” Service Untitled: So I read somewhere that core values are incorporated into reviews at Zappos? Not right now.
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AUGUST 27, 2010
Service Untitled The blog about customer service and the customer service experience. It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management.
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