Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. Your role may be just to unclutter their Inbox so they can better manage the important items. Lets enjoy our day together.©

Management 100

Management Time Zones IAAP International 100

Service Untitled

OCTOBER 7, 2010

Click “read more&# to read the interview. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. This is the final part of the interview with Doria.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

FEBRUARY 29, 2012

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. So they have manageable team sizes. To read this part, click “read more.” It’s a little different.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview.

2010 100

2010 Stress Resume Cover Letter 100

Laughing all the Way to Work

AUGUST 15, 2009

Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. Admin in the Spotlight: Interview with Lynn Holgat. ▼ August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" " Warning!

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

What is the proper etiquette when addressing or writing to a President? Our role is important to the success of executives and managers everywhere. Here is a video link on the proper etiquette to address a President. Admin in the Spotlight: Interview with Lynn Holgat. Why do we not use their full name? " Warning!

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

DECEMBER 5, 2009

INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

JULY 16, 2010

.© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. Good boss, bad boss On one interview I went on, when I met the two men who would be interviewing me, I met the first one and thought, "OK, so he seems like a nice man and I could work with him."

Time Zones 100

Time Zones Interviewing IAAP International 100

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

Posted by Patricia Robb at 6:13 PM Labels: Administrative Assistant , etiquette for addressing officials , professional assistant Reactions: 2comments: Carol Bory said. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" " Warning!

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. It is the senior representatives who need to have the vision for the company, and they are the ones who need to focus on the critical processes, and in turn teach and mentor each lower level of management.

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Laughing all the Way to Work

JANUARY 10, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Service Untitled

SEPTEMBER 13, 2010

a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. Employees need to be better trained and rewarded for exemplary customer service behaviors using team awards, benefits and senior management acknowledgments.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

JULY 1, 2010

One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 29, 2009

I was speaking to a manager the other day and he said when he gets a resume, that is one of the first things he checks. If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking.

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Service Untitled

MARCH 10, 2010

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. The video is after the jump.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Laughing all the Way to Work

NOVEMBER 21, 2009

If you keep telling yourself you cant do it, then of course you wont be able to, but if you say I dont know if I can, but I am going to try anyway, or I know I can do that because it was what I was trained for and then go ahead and do it, it will open all kinds of doors for you. (Or Admin in the Spotlight: Interview with Lynn Holgat.

Self Esteem 100

Self Esteem Time Zones IAAP International 100

Laughing all the Way to Work

MARCH 1, 2009

I have also combined all the tutorials, training and other education-related links under the title Training. Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 21, 2009

There comes a time when companies need to pony up the money and either pay for your training or pay for a professional instead of heaving everything off on the admin because theyre cheap. Admin in the Spotlight: Interview with Lynn Holgat. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

APRIL 5, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MARCH 20, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 27, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

APRIL 22, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 13, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

JANUARY 23, 2010

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP AT&T Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

JUNE 4, 2010

It is frustrating to the rest of the team because they are trying to meet certain goals and when there is a problem it takes time away from the manager who has to deal with it, but also the whole team as they see the time ticking and production at a standstill. Admin in the Spotlight: Interview with Lynn Holgat. " Warning!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

OCTOBER 31, 2009

Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!" Oh where or where is my password?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

NOVEMBER 8, 2009

If outside the city, make travel arrangements: are flights required, train or will he or she be driving. Admin in the Spotlight: Interview with Lynn Holgat. Confessions of a Micro-Manager ► September (3) The Advertising Game Atlanta, Georgia: The City that Smiles We live in an Acronym Happy World. Provide a contact number.

Time Zones 100

Time Zones IAAP International Calendars 100