Etiquette Interviewing Learning Promotion 
Service Untitled
AUGUST 26, 2010
This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?
Service Untitled
FEBRUARY 29, 2012
This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis.
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Eat Your Career
AUGUST 9, 2010
Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. Use what you’ve learned.
Laughing all the Way to Work
JANUARY 31, 2010
This could include sympathy cards, thank you cards, birthday cards, congratulations on a promotion, a card to reconnect with a client you havent heard from in awhile, or many other reasons. I dont often promote any businesses from my blog, but I thought this one was worth talking about. To send to clients of your company.
Service Untitled
OCTOBER 26, 2010
Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? Here are some of the basics I learned: Listen to what customers want. So what comprises quality customer service and how can we do it better? Resolve my problem.
Service Untitled
SEPTEMBER 27, 2010
The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.
Service Untitled
JANUARY 18, 2010
Every complaint should be handled as a learning experience. Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation.
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