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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

Beyond that, droves of companies that were inexperienced with remote work were creating monitoring policies for the first time. Customer support is another industry where employee monitoring tools have long been the norm. As an organization, it’s crucial for employees to follow your policies for document handling and retention.

Filing 52
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Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Liberal return policy. B&H isn’t the only retail store that has a very liberal return policy (see this post on Nordstrom). A liberal return policy represents a desire to keep customers loyal to the company in the long run instead of just making money off of them in the short run.

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Service Untitled» Blog Archive » Minimum Service Charges

Service Untitled

The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge. For the company, it’s upselling disguised as a policy. Or at least to make you think about it instead of flat out refusing.