On The Job

MARCH 25, 2011

The etiquette police who are trying to keep up with the rapidly evolving world of mobile devices and their effect on the workplace probably would say the same. A recent Intel survey found that 9 of 10 Americans report they've seen others misuse technology ; 75% agree that mobile etiquette is worse than it was a year ago.

Etiquette 100

Etiquette Cubicle Email Facebook 100

Service Untitled

OCTOBER 28, 2010

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

JUNE 30, 2010

You should not just create Twitter and Facebook accounts and not be prepared for the flood of people who will express their opinions both good and bad; you will need to have a plan. You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Consider using social media the same way.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Service Untitled

AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Consequently there are fewer emails now to answer and a lot more time to devote to her family.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40

Service Untitled

OCTOBER 26, 2010

I know how to use Twitter and Facebook, and I will tell others. More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. My time is valuable. Respond to me within 24 hours. Communicate with me. Tell me what you are going to do to help me.

Customer Service 40

Customer Service Etiquette AT&T 2010 40

Service Untitled

JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Facebook and Twitter are two examples. We conduct customer satisfaction surveys annually to ensure our services and processes meet customer demands. Let’s also not forget about the benefits of new media in this context.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40