Service Untitled
SEPTEMBER 13, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2%
Professional Assistant Blog
OCTOBER 15, 2008
Your manager asks you to create a report of some sort and wants you to send it to a client, but making sure that they cannot manipulate the information. There is a simple way of getting this type of report to anyone without having to use Adobe Acrobat. Now you can e-mail the report to the client without any problems.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Professional Assistant Blog
FEBRUARY 20, 2008
Here are Some Good-Sense E-mail Etiquette Tips E-mail Salutations: Although e-mail is less formal than writing a letter it is still polite to open with a greeting. Many of these free background and smilie packages (and screen savers for that matter) that are available for download on the web contain viruses and/or spyware.
Service Untitled
MARCH 31, 2010
75 tolls with one-hundred dollar bills, drivers spitting, and a general lack of respect seemed to rationalize the alleged behaviors of toll collectors reported as defensible because drivers are generally rude and disrespectful. Charges of racial slurs, paying tolls with pennies, paying.75
Service Untitled
JULY 7, 2010
By helping employees understand spending behaviors and customer reasons for calling, an immediate emotional and loyalty connection can be made when a customer calls to perhaps report a change of address. American Express reports their customer satisfaction statistics are on the rise, and customer satisfaction rates have climbed dramatically.
Service Untitled
MARCH 12, 2010
The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. There are car manufacturer meetings, government meetings, blog entries, and water-cooler discussions, yet brand loyalty has not dropped as much as expected.
Service Untitled
OCTOBER 13, 2010
The poll summed up the report by stating; “Be familiar and reliable. It all figures into the equation, and customer service is right up there with quality.&# People relate to affordable prices, cost efficiency, and good management. That’s what keeps all of us coming back.
Expert insights. Personalized for you.
40 
Let's personalize your content