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Service Untitled
SEPTEMBER 13, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Of 11,000 American consumers surveyed, Empathica reported on Friday that 61.7%, a rise up from 55.2%
Service Untitled
MARCH 31, 2010
75 tolls with one-hundred dollar bills, drivers spitting, and a general lack of respect seemed to rationalize the alleged behaviors of toll collectors reported as defensible because drivers are generally rude and disrespectful. Charges of racial slurs, paying tolls with pennies, paying.75
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Service Untitled
JULY 7, 2010
By helping employees understand spending behaviors and customer reasons for calling, an immediate emotional and loyalty connection can be made when a customer calls to perhaps report a change of address. American Express reports their customer satisfaction statistics are on the rise, and customer satisfaction rates have climbed dramatically.
Service Untitled
MARCH 12, 2010
The Consumer Reports 2010 Car Brand Survey shows Toyota only down by 10% with Honda now in the lead. There are car manufacturer meetings, government meetings, blog entries, and water-cooler discussions, yet brand loyalty has not dropped as much as expected.
Service Untitled
APRIL 6, 2010
One Response to “Improving customer service telephone manners&# Suzy Meriwether said: Apr 08, 10 at 10:19 am I agree with you, and I’m happy to report that most of my recent expsriences with call center agents, including ones from my Telecom company, have been pleasant. You can leave a response , or trackback from your own site.
Service Untitled
OCTOBER 13, 2010
The poll summed up the report by stating; “Be familiar and reliable. It all figures into the equation, and customer service is right up there with quality.&# People relate to affordable prices, cost efficiency, and good management. That’s what keeps all of us coming back.
Service Untitled
AUGUST 10, 2010
According to the recent news reports, the flight attendant had years of experience, and had been dealing with a personal stressful situation, but he let the customer make the problem personal, took the bait and from that point on, there was no winning.
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