Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. Did you enjoy this post?

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2010 Stress Resume Cover Letter 100

Service Untitled

SEPTEMBER 27, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Quality vs. quantity in customer service Cheryl September 27, 2010 Behind the Scenes , Customer Satisfaction , Customer Service No Comments Productivity and efficiency is what an organization wants from a customer service team.

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Customer Service Etiquette 2010 2006 40

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OCTOBER 20, 2010

After all the product is relatively inexpensive, and consumers can just change their mind as they pass by the soda machine at the office. Continuing with results of the poll, personal care and cleaning products had a sharp decline. Some consumers have abandoned Proctor and Gamble products for the lower priced alternatives.

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Customer Service 2010 Etiquette 2006 40

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AUGUST 27, 2010

The general unfixed nature of business demands new growth because of changing legislation, global competition, and market saturation. Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision.

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Customer Service Suppliers Etiquette 2010 40

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AUGUST 31, 2009

(If you’re returning the product for something that is Amazon’s fault (defective product, wrong item, etc.), Include the form in the package with the product you’re returning, mail it off, and then wait for the refund. they cover the postage for you.)

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USPS Customer Service Etiquette 2006 40

Service Untitled

AUGUST 12, 2010

Customers may leave because they don’t like your product, their friends have influenced them to move to another company, or the competition simply has you beat, but according to statistics, most customers leave because of a change in attitude or indifference by the business. Customer retention strategies are an ongoing process.

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Customer Service Etiquette 2010 2006 40

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JUNE 4, 2009

They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc. They will also order products from the competitor to see what the experience is like — packaging, updates during the shipping process, product quality, etc.

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Customer Service Etiquette 2006 2009 40

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OCTOBER 8, 2010

Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Customer relationships are based on a company’s service especially in the auto industry.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MAY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer appreciation demonstrated by thank you notes Cheryl May 19, 2010 Customer Service , Etiquette 1 Comment This morning was the closing of one of my real estate properties that had been listed for nearly a year before it finally sold.

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Customer Service Etiquette Business Cards 2010 40

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OCTOBER 22, 2010

Your products and services provide your customers with the choice to use your company, but your brand defines whether the customer will choose you over your competition. If a product fails, use feedback to improve it. That has been the lowest rank for Japanese car makers in 24 years.

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Customer Service 2010 Suppliers Etiquette 40

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JANUARY 18, 2010

Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation. You can follow any responses to this entry through the RSS 2.0

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Customer Service Etiquette 2010 2006 40

Service Untitled

JANUARY 20, 2010

Brands that are able to lead with quality customer service and innovating products are able to retain customers and turn them into brand ambassadors. on the other hand, if the product is inferior to similar products in the market, but is more than made up by quality service the condition is still met.

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Customer Service Fax Etiquette 2010 40

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JULY 7, 2010

Finally, the technology of American Express that can tap into the a database of customer information showing their past buying activity can prompt a representative to aim future promotions, and services pertaining to a specific card member rather than a general pitch for new products.

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Service Untitled

APRIL 30, 2009

The more each of your customer service representatives knows about what is going on at your company and with your products, the better decisions they can make. People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding.

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Office Depot Customer Service Etiquette 2006 40

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MAY 27, 2010

The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call. And that is what the new computer program called Magnify may be doing.

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Customer Service Etiquette Medical 2010 40

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JUNE 22, 2010

We hope you are satisfied with our services/product. Very truly yours, SAMPLE SURVEY QUESTIONS: How long have you been using our services/products? Which of our products/services have you been using? How frequently have you purchased our products or used our services?

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Customer Service Purchasing Etiquette 2010 40

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FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm.

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Customer Service Etiquette 2010 Interviewing 40

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OCTOBER 4, 2010

Personal shoppers are able to demonstrate product features, describe details, and help customers to navigate the web site. The brief welcome video was narrated by Joan Conlin, vice-president of customer care. I then connected to my personal shopper Tina. There was no wait, and Tina told me that the calls had been steady all day.

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Customer Service Keyboards Etiquette Phones 40

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FEBRUARY 26, 2010

Chairman and CEO Ronald Schaich has stated that the drop in wheat prices last year has been helpful in avoiding any price increases, but claims that the quality of products at Panera are of the highest priority. They offer freshly baked breads, pastries, sandwiches, salads, and soups during breakfast and lunch.

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2010 Customer Service Restaurants Etiquette 40

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FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Publix on top of American Customer Satisfaction Index Cheryl February 19, 2010 Culture , Customer Satisfaction , Customer Service , Specific Companies No Comments In the lead since 1994, Publix scores the highest marks for customer satisfaction with products and services.

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Customer Service Purchasing Etiquette 2010 40

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JANUARY 29, 2010

photo credit: stefg74 Possibly Related Posts: Building New Business through Customers as Partners People don’t buy products and services; they buy the expectation. Where much of Tom’s competition has been reading Craigslist looking for part-time construction jobs, Tom goes to work every day with more projects lined up for the future.

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Customer Service Etiquette 2010 2006 40

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APRIL 5, 2010

Running with their mission statement, “to make moms’ lives easier by delivering all the necessary baby products in a timely manner with great customer service,&# innovative marketing plans and an investment of a few hundred thousand dollars, the name changed to Diapers. Louis market.

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Customer Service Etiquette Negotiating Clothes 40

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OCTOBER 1, 2010

Branding becomes the impact a company has on their customers’ lives through their services or their products. With the popularity of the internet, consumers are much better educated and have become savvy decision makers. How do you develop that positive perception others have on you?

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Customer Service Etiquette Social Media 2010 40

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APRIL 19, 2010

Is the purpose to evaluate the future of a particular product or is it going to measure areas in which a business can improve? As companies survey customers however, it is important to note that customers expect the responses they give to produce observable results.

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Customer Service Etiquette 2010 Social Media 40

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MAY 13, 2010

Order a pair of shoes from a competitor; observe their service, tryout their product; become involved in what you are marketing – just participating now and learning from the experience. This might include what products are selling best, competitive pricing, customer repeat business, and sales indications, and preferences.

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Customer Service Etiquette 2010 Salary 40

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JUNE 30, 2010

When you enter the world of social media, service or product problems can immediately become public discussions. When dealing in customer service, the importance of call centers and emails make profound impressions, however the interaction is generally private; that is between the customer service representative and the customer.

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Customer Service Social Media Mentoring Etiquette 40

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OCTOBER 25, 2010

Market Tracking – Companies can track users and consumers who love a product but aren’t necessarily customers of a particular brand. Company Support – Social CRM can track keywords and give continued support about a product. Still positive consumers like me are potential customers.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

MAY 26, 2010

In addition to her work as managing director of the Emmy-winning television production studio Communicore Visual Communications in Birmingham, Michigan, she consults with small businesses on methods to enhance their sales and customer service efforts through personal connection and long-term relationship building.

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

SEPTEMBER 25, 2009

You can follow any responses to this entry through the RSS 2.0 You can leave a response , or trackback from your own site.

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Customer Service Etiquette 2006 Restaurants 40

Service Untitled

MARCH 12, 2010

Bob Carter, group vice president and general manager of Toyota Motor Sales, USA stated, “We launched this program to expand the focus on our customers, and thank them for their loyalty by adding value to our products.&# Keep up your good work and remain true to your products and customers!

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Customer Service Postal Service 2010 Finance 40

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OCTOBER 28, 2010

Competition is so fierce that standard brand and customer experience feedback questions with repetitive numbers are being replaced by open-ended questions where customers can actually articulate their own views and feelings about products and services.

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Customer Service Office Depot Purchasing Etiquette 40

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SEPTEMBER 17, 2010

Many similar criticisms of Meyer Department Stores were found on Google which also included a poor range of products, tired looking stores, next to zero customer service, and a demoralized staff. It’s more or less a judgment call, and higher profit margin products have been making their presentations.

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Customer Service Clothes Etiquette 2010 40

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APRIL 28, 2009

Your volunteers might appreciate gift cards either for your services or for other services/products (i. If you already have their address, it might be interesting to just send it along with a handwritten thank you note. Gift cards. a nice gift card to a national restaurant chain). Offer tours.

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

MARCH 16, 2009

Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. The faster and easier the question can be answered or the issue resolved, the better.

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Customer Service Etiquette Phones 2006 40

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APRIL 22, 2010

Internal customer service provides our coworkers within our company information or services.

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Customer Service International Etiquette 2010 40

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MAY 12, 2010

Our job is to make shopping and services easy; we want it to be easy for customers to find us, easy for people to figure out what we sell or do, easy to pay, easy to return products and easy to get answers, but we never can forget the ABC’s of running a successful business, and that is honesty and integrity.

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Customer Service Purchasing Phones Etiquette 40

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JULY 26, 2010

Top executive officers and administrative staff need to work together to bring courtesy, efficiency, experience, service, and the best possible product to offer patients. There needs to be a liaison between patients and hospitals.

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Customer Service Medical Health Etiquette 40