Service Untitled
SEPTEMBER 15, 2009
Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?
Service Untitled
FEBRUARY 19, 2010
Service Untitled The blog about customer service and the customer service experience. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance. At a local.
Service Untitled
NOVEMBER 24, 2010
Orvis which offers a toll-free number without a complicated, automated menu system. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customer service phone number.
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