Remove Customer Service Remove Software Remove Suppliers Remove Survey
article thumbnail

Small Business World News Round-up - 2009/11/03

The Small Business Blog

Benefits of Online Software for Small Business. has improved in the wake of the economic revival, says a survey by the Confederation of Indian Industry (CII). That is the time when the decision to buy accounting software is made – and a big mistake. What is Small Business Infrastructure? — ST.

2009 100
article thumbnail

Service Untitled» Blog Archive » The benefits of a process-focused.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Take for instance, the customer service process for a company. A customer calls in with an order. How is it handled now, and how can another process improve the service?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Employee engagement is a force.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Have focus groups; consider an employee survey. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. Great thoughts!

article thumbnail

Small Business World News Round-up – 2009/12/15

The Small Business Blog

Benefits of Online Software for Small Business. A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes.

2009 100
article thumbnail

Small Business World News Round-up – 2009/12/01

The Small Business Blog

Benefits of Online Software for Small Business. Many India SMBs are turning to SaaS CIOL News Reports : KOLKATA, INDIA: India SMBs (Small and medium business or companies with up to 999 employees) are on track to spend US$30 million on accounting software in 2009, showing a 5 per cent growth over 2008. Digg Furl Netscape Yahoo!

2009 100
article thumbnail

Service Untitled» Blog Archive » How to overcome negative brand.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again. So what do these examples teach us? David Copperfield.

article thumbnail

UK/Ireland small Business News Round-up – 11/04/2008 | THE SMALL.

The Small Business Blog

Benefits of Online Software for Small Business. Late Payment, Headache For SMEs : A Survey carried out by Barclays in Wales found that 48% of Welsh SMEs experience problems with late payment. Effective Small Business Planning Strategy Planning your small business is the best way to avoid costly mistakes. You ask a question, I answer!

2008 100