article thumbnail

Don’t hold back AT&T customer service agent

Service Untitled

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien. photo credit: jeamariemarien.

article thumbnail

How to Build Consensus in Place of Conflict

Office Dynamics

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. . #5 6 Maintain Each Other’s Self-Esteem. Either party is too stressed to attempt reconciliation.

article thumbnail

Effective Conflict Resolution Techniques

Office Dynamics

In addition, the constant push for quality and improved customer service necessitates cooperation among employees. You don’t feel confident or happy when you are in conflict with co-workers or even a customer. Maintain Self-Esteem of Others. Conflict can hold you back from being your best and giving your best.