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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. Finally, prepare for brand scalability through systematic processes and automation where possible. Your business’ customer service and general responsiveness are critical to your brand.

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The Evolution of CRM

Productivity Bits

It is an approach which has evolved over time to incorporate technology as a key tool to organise and automate many business processes. These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. Customer Support.

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Takeover Disasters | THE SMALL BUSINESS BLOG

The Small Business Blog

Takeover Disasters by Stefan Töpfer on Apr 22, 2008 The process of taking over another company can be a very exciting time for you and your business, but it can very quickly turn into an unpleasant experience with serious lasting consequences. Legislation or consumer attitudes towards products and advertising can be vastly different.

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Small Business World News Round-up – 2009/12/15

The Small Business Blog

Sustainability and Passion to Succeed Drive SME Business Growth : Transparency and Smooth Processes Help Achieve Sustainability. do cost cutting do credit control do customer service export find funding grow your business handle problems keep data safe lower overheads manage your time market and sell motivate your staff not to do it!

2009 100
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The worst business start-up mistakes | THE SMALL BUSINESS BLOG

The Small Business Blog

This applies to all aspects of your business – for example you could save around a thousand dollars by purchasing a very cheap computer for the office. It is also generally a big mistake to think that you can save money by under-investing in technology. Digg Furl Netscape Yahoo!

UPS 100
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Smart Business Start-Up | THE SMALL BUSINESS BLOG

The Small Business Blog

Only need very little business experience: we live in a time when business processes are rewritten, and much happens online, information, advice and tools are available for free, communities help you to build online networks and make starting easy. You can leave a response , or trackback from your own site. Digg Furl Netscape Yahoo!

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