Success
SEPTEMBER 19, 2023
Understanding the five components of emotional intelligence assists you in this process. Consider, for instance, an entrepreneur who has a great relationship with an essential supplier. The product, price and speed of delivery are each excellent, yet their customer service could use some improvement.
Success
MARCH 13, 2022
In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Success
OCTOBER 19, 2021
For instance, a pet food supplier would be a candidate for Emma to avoid as she may one day expand into pet foods. Finally, prepare for brand scalability through systematic processes and automation where possible. Your business’ customer service and general responsiveness are critical to your brand.
The Small Business Blog
MARCH 23, 2010
Good Customer Service Can Go A Long Way by Stefan Töpfer on Mar 24, 2010 For a small business, customer retention can prove as profitable as sourcing new customers. In fact, retaining current customers can be more cost-effective as no outgoings are necessary to market and sell to them. So, listen to them.
Service Untitled
AUGUST 27, 2010
Service Untitled The blog about customer service and the customer service experience. Without a process-focused organization, employees are stomping out fires, missing out on opportunities, and generally wasting time and money because of poor planning and lack of vision. A customer calls in with an order.
The Small Business Blog
OCTOBER 18, 2007
This will allow you to stay in close touch with your supplier, and get real time up-dates and feed-back – there are other benefits too. If it becomes a distraction, deal with it immediately, if need be change supplier. i ‘ve got my goal is business managements can attract more customers from your first customer.
Productivity Bits
OCTOBER 28, 2011
It is an approach which has evolved over time to incorporate technology as a key tool to organise and automate many business processes. These are generally focused on sales activities, but also encompass other critical business functions such as customer service, marketing and technical support. Photo Courtesy Of Hayley Vallejo.
Expert insights. Personalized for you.
312 
Let's personalize your content