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Customer services rate customer service

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The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customer service dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customer service experiences we all hope or dread as we go about our online shopping moments.

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Consumer Reports’ naughty and nice list for holiday shoppers

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The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Their website does not offer a customer service phone number.