article thumbnail

How credit card companies offer different levels of customer service

Service Untitled

For a consumer who has been involved in a bankruptcy, has judgments or poor credit based upon late or skipped payments, interest rates are always higher, but poor customer service should not go hand in hand with poor credit. Customers who are nasty to representatives tend to receive less service and less consideration.

article thumbnail

Don’t hold back AT&T customer service agent

Service Untitled

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

article thumbnail

Service Untitled» Blog Archive » Hospitals need better customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Shouldn’t hospitals provide customer service? It has three major goals, and for the first time provided patients with some level of customer service.

article thumbnail

To Sell is Human Summary and Review

Service Untitled

Educators and medical professionals also have to convince people to part with things (time, energy, habits, etc.). There are six main pitches types: the one word pitch, the question pitch, the rhyming pitch (helps increase retention), the subject line pitch, the Twitter pitch, and the Pixar pitch (story like). Part three: What to do.

article thumbnail

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

I also do not claim to give any medical, financial, psychological, veterinary, retail, personal training or HR advice, although at times it may seem like I think I know what Im talking about, it is just my opinion. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. 411 Look Up 411.ca

2010 100