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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

Customer Service 100
Customer Service Verizon Phones Expenses 100
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Measuring the Impact of Social Media

Customers Rock!

JANUARY 24, 2012

One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings. Photo credit: DNY59 ).

Social Media 100
Social Media Verizon Customer Service 2012 100
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