Service Untitled

AUGUST 27, 2010

Service Untitled The blog about customer service and the customer service experience. Take for instance, the customer service process for a company. A customer calls in with an order. How is it handled now, and how can another process improve the service?

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

The Small Business Blog

NOVEMBER 16, 2009

Worsening Access To Finance For UK Small Business by Stefan Töpfer on Nov 16, 2009 Following on from my interview on CNBC, I came under fire with some criticism for suggesting the banks and the government is failing small business with access to affordable finance. Read on @ British Chamber of Commerce. Digg Furl Netscape Yahoo!

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Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Let’s face it; the more positive employee engagement, the more positive customer service, and the more company success. From the top senior levels, management is obligated to show they care about employees.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

OCTOBER 22, 2010

Service Untitled The blog about customer service and the customer service experience. Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again. So what do these examples teach us? David Copperfield.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

The Small Business Blog

FEBRUARY 21, 2010

Interview applicants in a structured way by asking all of them the same questions. Offer signing-on bonuses as an incentive if you are desperate to secure the services of your best applicant. « Getting Fired Up! Try to direct potential applicants towards your website, as they will be far easier to filter.

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The Small Business Blog

AUGUST 11, 2006

Before my meeting with Steve yesterday, I was interviewed by the Government of New Zealand, asking my opinion about doing business with New Zealand. We have several hundred New Zealand customers and I have been involved with my export activities with that region for a number of years. Said on August 11th, 2006 at 11:31 am [.]

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The Small Business Blog

NOVEMBER 13, 2007

by Stefan Töpfer on Nov 13, 2007 When you sign up to WinWeb’s free LiveNet – still in public beta – you can also use our useful and FREE RSS Press Release service. Using this free service will give your small business web coverage, sometimes even the old media picks it up. Thanks for the tool.

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The Small Business Blog

NOVEMBER 9, 2009

While the Bank of England has lowered the interest rate to the lowest level on record, the banks have doubled the interest they demand from small business owners, up to almost 20% for certain loans – that is a 19.5% the recession is nothing the media hyped up, since you lost your job because of it, you should know; 4.

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The Small Business Blog

NOVEMBER 1, 2007

You need to make sure you find an accountant/CPA who concentrates on small business and start-up business, like SOHO-, SME, SMB-, Micro-, Lifestyle-, Home-, DIY-, Hobby-, Boomer- or Personal business, like professional, contractors, freelancer, self-employed, sole-trader and virtual assistants before you make any appointments.

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The Small Business Blog

MAY 8, 2006

This is where I would definitely look for an accountant who belongs to a professional body, and holds a current and up to date practicing certificate, at least this way I would know this ‘stranger’ has gone through a certain standard of training and will have had to achieve a minimum level of experience before being admitted to membership.

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