Make or Break Moments
FEBRUARY 10, 2010
He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom Vander Well Return Customer By Joe Rawlinson (Joe and I both started customer service blogs in April 2005.)
Make or Break Moments
AUGUST 25, 2010
I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? I especially like the idea of posting staff pictures to help customers connect.
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Make or Break Moments
DECEMBER 16, 2009
I assume the purpose of Internet marketing is to create sales.
Make or Break Moments
APRIL 11, 2010
So if you asked what “put customers first&# means to your customer would they say the same thing you think they’ll say? Here’s a link to my monthly newsletter where I talk more about Putting Customers First.
Service Untitled
SEPTEMBER 23, 2010
Service Untitled The blog about customer service and the customer service experience. A company can generate a monthly newsletter. Newsletters can give business tips, helpful hints, and remind customers of products and services. Let’s look at some of the possibilities. At a local.
Make or Break Moments
JUNE 15, 2010
The envelope would be opened to reveal the product and who ever had sold the most BASED ON CUSTOMER’S NEEDS, won the prize. Today I received the monthly newsletter from the local Sandler Sales franchise: The Ruby Group. The main article is entitled How to Avoid Price Objections , but really covers several sales techniques.
Make or Break Moments
FEBRUARY 23, 2010
Do you have a creative way you use customer testimonials?
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