Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 7, 2010

I have often theorized the importance of building relationships with customers and now a recent survey puts dollars to the sense of that theory. I learned today from CustServ that the cost of lost customers equals 338.5 What can you do to turn prospects into customers. BILLION a year ! How much is that costing you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

Customers came in to ask of her progress. When I learned of the diagnosis I went straight from the store to the hospital to give her a hug. I was surprised and overwhelmed by my feelings but that is the kind of relationship she fostered with her customers. She remembered her customers – knew what they liked.

Customer Service 100

Customer Service 2010 2009 2008 100

Customers Rock!

JANUARY 24, 2012

However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Per social media manager Rachel Gross (shared in an interview I did with her for my book , p. Sanuk is another example.

Social Media 100

Social Media Verizon Customer Service 2012 100

Service Untitled

JULY 16, 2012

Buyers don’t always know what they want even though they may approach a particular product or service with interest, but if the buyer doesn’t follow through to the purchase, there arises the question of what happened and what did not occur that interfered with the sale. Pros: Well-written and logically planned.

Customer Service 40

Customer Service Purchasing Social Media Interviewing 40

Service Untitled

JANUARY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Whenever she buys a pair of shoes, she never takes the shoe box home with her because she makes a mad rush to her closet and hides the purchases from her husband (he always complains she buys too many pairs of shoes).

Customer Service 40

Customer Service Etiquette Purchasing 2010 40

Service Untitled

OCTOBER 11, 2010

Service Untitled The blog about customer service and the customer service experience. Isadore Sharpe Terry died the following year, but not before he learned his dream had come true. Bottomline : The book is unpretentious, inspirational, and offers excellent advice about the importance of customer service.

Customer Service 40

Customer Service Travel Training Etiquette 40

Success

SEPTEMBER 6, 2021

Create Customers Attract your first customers Keep them coming back Step 6. Grow Your E-Commerce Business Create systems Automate everything Learn to delegate Collaborate Always Be Monitoring Step 7. Spoiler alert: my first e-commerce business was a failure—uh, I mean, a great learning experience. Or a service?

Social Media 289

Social Media Email Google Interviewing 289

Recruit CRM

JANUARY 10, 2022

It automates administrative tasks, for example, faster interview scheduling and job advertising. Sifting through an endless list of resumes, cover letters, and interviews can be a major bottleneck in your process. Video interviewing tools are another way to improve screening, with lots of options, including using a Zoom alternative.

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

Success

MARCH 4, 2024

Success Habits: Proven Principles for Greater Wealth, Health, and Happiness By Napoleon Hill Though Napoleon Hill died more than five decades ago, there is still much one can learn from his teachings. Rather than leaving the reader with vague lessons learned, Kawasaki spells it out with tips, advice and quotes.

UPS 288

UPS Social Media Etiquette Health 288

Success

FEBRUARY 15, 2022

His Get Attitude podcast won a Communicator Award for Diversity & Inclusion for his 8:46 Interviews Stories of Black America. As a keynote speaker, she has shared the stage with many influencers, including a recent interview with Venus Williams. This movement was called Girls With Grit Collective.

Mentoring 313

Mentoring International 2021 Social Media 313

Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Expressive : Spontaneous, good negotiator,and learns by doing. “As I was getting out my business card, I asked Jane if there was ‘anything else’ concerning her about purchasing the carpet.

Customer Service 40

Customer Service Interviewing Training Expenses 40