Office Dynamics
OCTOBER 19, 2015
I’m always amazed when I meet someone in the workplace and I ask them what their goals are for the next year or I talk to them about expanding their skill sets and they say to me, “I plan to coast until I retire. I think to myself, “How are you so sure everything is going to stay the same until you retire three or four years from now?”
Success
DECEMBER 14, 2022
Before becoming one of the most sought-after inspirational speakers on the TEDx roster, she rose through the ranks at Virgin Mobile Canada to earn the title Best Customer Service Agent in the Americas. That way, lonely students, through their smartphones, can subtly find welcoming tablemates and make friends. Mary Vinnedge.
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Admin Awards
FEBRUARY 2, 2023
When my mom retired just shy of her 80th birthday from the profession, she was given a scrapbook that was packed with pages of pictures, letters and writings about what she meant to her co-workers and organization. My mom is the kind of person that treated the courier with as much respect (perhaps more!)
Service Untitled
SEPTEMBER 3, 2010
Service Untitled The blog about customer service and the customer service experience. Answer: Four years ago we stepped back and realized the behaviors we were incenting were not based on the voice of the customer. It’s all about what the customer thinks after every interaction.
The Small Business Blog
MAY 8, 2006
This week we have now seen the Association of International Accountants ‘AIA’ making the same call in a recent article. I have retired to writing so it’s no longer any problem to me for telling the truth. Maybe I am wrong, maybe there will be enough pressure in the UK for the term accountants to be legally defined?
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