Customer Service Industry Purchasing Survey 
Success
NOVEMBER 1, 2022
To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. I recently experienced this with a camera purchase.
Success
JUNE 30, 2021
Net promoter score—or NPS—has gained popular use across industries. Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. A word of caution: scores vary across industries and departments.
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Allwork
NOVEMBER 6, 2023
Zoe Ellis Moore is a pioneer in the commercial property industry with over two decades of experience. Her deep understanding of the industry trends and her unwavering dedication to providing top-notch commercial spaces make her a valuable guest on the Future of Work podcast. Myth #2: Flexible workspaces are just a passing trend.
Allwork
JUNE 29, 2023
To further enhance the sense of belonging and boost future sales, consider incorporating the following tips inspired by customer service courses: Foster team connections : Introduce new members to your entire team, enabling them to know who to approach for specific needs or inquiries.
Small Business Labs
AUGUST 20, 2015
The New York Times article Stores Suffer From a Shift of Behavior in Buyers covers the growing consumer trend towards purchasing experiences over objects. The retail industry is fighting back by trying to provide more experiences as part of the shopping experience. Of course, this is not a new trend.
Service Untitled
DECEMBER 22, 2010
For as long as most of us can remember, the airlines industry has always scored the worst customer service marks on almost all surveys. A recent survey conducted by Consumer Travel Alliance revealed more than 50% of the participants rated the TSA as offering the worst customer service.
Service Untitled
FEBRUARY 22, 2011
Jaguar of North America has just been recognized as a JD Power 2011 Customer Service Champion which means they have excelled in their own industry by delivering superior service to their US customers. According to JD Power, Jaguar is noted for standing out by satisfying customers with new-vehicle sales experiences.
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