Customer Service Industry Policies Purchasing 
Success
DECEMBER 28, 2021
As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Deliver to your customer.
Allwork
APRIL 22, 2024
Mike Sullivan explores how to ensure price consistency and compliance through a pricing policy, such as a MAP policy. One strategy is to use a MAP (Minimum Advertised Price) policy. A MAP policy outlines the minimum price at which aggregators can advertise your products. What if you want to discount the price?
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Service Untitled
MARCH 22, 2010
Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Liberal return policy. B&H places a premium on customer loyalty, which is why they have a liberal return policy.
Success
NOVEMBER 1, 2022
To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well.
Service Untitled
NOVEMBER 5, 2010
The easiest way to figure this out is through surveys which analyzes a customer; builds a profile, builds models of their preferences, and often can predict problems before they even happen. Don’t let any customer just walk away, and look for the warning signs. Find out why, and fix it. Reward sales people for client retention.
Service Untitled
APRIL 16, 2009
Service Untitled The blog about customer service and the customer service experience. The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge.
Loosely Speaking
OCTOBER 29, 2008
Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events. Do you know what I mean??
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