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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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7 Examples of Good Customer Service to Build Customer Loyalty

Success

As examples of good customer service, we chose brands most of you will know. Although the companies are large, the principles of great company service are universal. Surprise customers with a gift. The little, personal touches delight customers and increase feelings of brand loyalty. Deliver to your customer.

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Industrious CEO Shares Pivotal Ways To Foster Workplace Connections

Allwork

In a recent episode of Allwork.Space’s Future of Work podcast, Industrious CEO and Co-Founder Jamie Hodari shared his insights on how to build a sense of community in the workplace. A thorough assessment involves examining the company’s mission, values, policies, communication styles, and employee relationships.

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Why Is It Important To Enforce Your Pricing, Everywhere?

Allwork

Mike Sullivan explores how to ensure price consistency and compliance through a pricing policy, such as a MAP policy. One strategy is to use a MAP (Minimum Advertised Price) policy. A MAP policy outlines the minimum price at which aggregators can advertise your products. What if you want to discount the price?

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Women Will be Disproportionally Affected by the Rise of AI and Automation

Allwork

times more likely than men to need to change jobs due to AI technology impacting industries with lower-wage jobs, according to the New York Post. The analysis estimates that certain industries with high representation of women, such as office support and customer service, could face significant job losses.

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5 Ways to Include Soft Skills on Your Resume

Success

Although soft skills won’t replace technical know-how in some positions and industries anytime soon, many hiring managers are eager to find a candidate with technical expertise who can also complete tasks effectively and get along with team members. Soft skills are personality traits or behaviors that can be hard to define.

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U.S. airlines improving customer service?

Service Untitled

The trade industry organization Airlines for America has reported customer service for airlines improving in three different areas. Many of the complaints arose from foreign carriers, and an especially high amount of complaints concerned the apparent lack of customer service for passengers with physical disabilities.